FAQ

Are cleaning services provided during the epidemic?

Yes, one-off and recurring services are still carried out using security procedures.

What safety measures are in place for COVID 19?

We have implemented special procedures adapted to the recommendations of the Chief Sanitary Inspectorate, including maintaining social distance and the requirement to wear personal protective equipment.

Do you issue invoices?

Yes, we and our business partners are active VAT payers.

Are your services insured?

To ensure our clients’ safety, we have third party liability insurance for entrusted property. This applies to our company and all partners providing services on behalf of eClear.

During what hours can I contact you?

We are at your disposal from Monday to Friday from 9:00 to 17:00. We invite you to contact us by phone or e-mail.

How can I get a quote for my office cleaning service?

Complete the online form available on this page, provide the data necessary to provide the service and wait for our representative to contact you.

Where do you provide corporate cleaning services?

We serve clients in the largest cities throughout the country, including: Warsaw, Krakow, Wroclaw, Poznan, Szczecin, Lodz, Katowice, Gdansk. However, if your city is not on the list, contact us – we operate nationwide.

Do you only clean offices periodically?

No, we also clean outdoor areas, entire company facilities, including halls, warehouses and retail spaces.

What cleaning products do you use when cleaning offices?

We use only the best products. The products we use are certified and safe – both for people and the environment. We choose preparations from the best and well-respected manufacturers on the market.

What is included in the basic scope of work?

– Washing floors and vacuuming carpets, – Dusting accessible surfaces, – Cleaning and disinfecting toilets, – Washing washable surfaces in the kitchen, – Replacing garbage bags. The work schedule can also be prepared based on individual needs. By choosing a tailored offer, you can freely configure the scope of tasks and their frequency.

What is the STANDARD service?

An experienced cleaner is delegated to the STANDARD service. You are billed for each hour worked.

What equipment do I need to prepare when choosing the STANDARD service?

For STANDARD cleaning, you will need basic equipment. Prepare: a dustpan with a broom, a vacuum cleaner, a bowl for water, a mop with a bucket, several sponges and cotton cloths. If anything requires special care, inform the cleaning person.

Do I need to bring my own cleaning products?

You don’t have to. When ordering the service, indicate that you need cleaning products. The cleaning person will be equipped with a set of professional products.

I have selected a service without cleaning products. What do I need to provide?

When choosing cleaning options with your products, you will need: glass, floor and toilet cleaning fluid

For what types of work should I order the PREMIUM service?

The PREMIUM service is recommended for cleaning more serious dirt. Work that requires professional equipment or specialist chemicals. We especially recommend this type of service for orders after renovation, moving out, larger areas.

What is PREMIUM service?

PREMIUM is a service for a team for special tasks. We recommend this type for thorough cleaning of larger areas, services after renovation or other non-standard work requiring a larger team. In the price of the service you will receive professional cleaning products, necessary equipment from renowned manufacturers.

How much does the PREMIUM service cost?

Premium services are priced individually, because the cost of services is made up of many factors. Often, it also requires a site visit by our representative before presenting the final offer.